At ItIsCat, customer satisfaction is our top priority. We aim to ensure that your experience with our digital products is seamless and rewarding. Below is our clear and fair refund policy for your reference:
Eligibility for Refunds
Due to the nature of digital products, refunds are granted under specific circumstances:
- Technical Issues:
- If the product is defective or inaccessible due to technical problems beyond your control, we will issue a refund after verification.
- Duplicate Purchases:
- If you accidentally purchase the same product twice, you can request a refund for the duplicate.
Non-Refundable Cases
- Change of mind after purchase.
- Lack of compatibility with unsupported devices or software not listed in the product description.
- Failure to download the product within the specified time frame due to user-related issues.
How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact Us:
- Email us within 14 days of purchase.
- Provide Details:
- Include your order ID, the name of the product, and a brief description of the issue.
- Verification Process:
- Our team will review your request and may reach out for additional information if needed.
Resolution Timeline
We strive to process all eligible refunds within 7-10 business days after the request is approved. Refunds will be credited to your original payment method.